ConnectWithJayKei.

Orders are packed and dispatched within 3 working days. Delivery then takes 2–4 working days within West Malaysia and 4–7 working days to Sabah, Sarawak and Labuan. Overseas orders usually arrive within [X–X] working days.

Shipping is free on all orders within Malaysia. For overseas orders, shipping is calculated at checkout based on your location.

Once your order is dispatched, you'll receive an email with your tracking number and a direct tracking link. You can also track it anytime at easyparcel.com/my/easytrack.

All payments go through HitPay's secure checkout. You can pay with:

• Visa and Mastercard (credit or debit)
• Apple Pay
• FPX online banking
• DuitNow QR
• [Touch 'n Go eWallet, GrabPay, ShopeePay]
• [Atome or SPayLater instalments]

Yes. Every transaction is encrypted and processed through HitPay's PCI-DSS compliant checkout, so your card details stay with HitPay and off our servers.

Yes, as long as it hasn't been dispatched. Email us at contact@jaykei.com as soon as possible and we'll sort it out. Once your parcel is with the courier, you can return it under our 14-day policy.

You can return eligible items within 14 days of delivery. Items should be unworn and unwashed, in their original packaging with tags attached. Email us at contact@jaykei.com to start your return.

Please send your return to:

JayKei
B-3A-1, Sunway Palazzio
Jalan Sri Hartamas 3, Taman Sri Hartamas
50480 Kuala Lumpur

Absolutely. Let us know the size you need when you email us, and we'll send it out once your return arrives.

We'll cover it if your item arrived damaged. For all other returns, shipping is on you.

Once your return reaches us and passes inspection, we'll refund you within [5–7] working days to your original payment method.